All products sold on this site (from now on "Seller") are covered by the manufacturer's conventional warranty and the 24-month warranty (or 12 months if you buy with VAT number) for defects of conformity, pursuant to Legislative Decree 206/05. To take advantage of the warranty service, the Customer must keep the sales document (or the DDT) that he will receive by e-mail in PDF electronic format. The exercise of the Warranty may include the request for assistance to authorized service centers in the area and / or follow the procedures illustrated in the documentation inside the product packaging.
The manufacturer's conventional warranty is provided in the manner described in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect should not be covered by the manufacturer's conventional warranty, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs, if incurred by the Seller.
The 24-month warranty pursuant to Legislative Decree 206/05 applies to the product that has a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who purchases the goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number reference in the order form). In case of lack of conformity, the seller provides, at no cost to the Customer, to restore the conformity of the product by repair / replacement or reduction of the price, until the termination of the contract. If, following intervention by an Authorized Service Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 206/05, the Customer will be charged for any costs of verification and restoration required by the Authorized Assistance, as well as transport costs if incurred by the Seller.
Replacements in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided by the manufacturer. The timing of replacement or possible repair of the product depends exclusively on the manufacturer's policies.
In the event that, for any reason, it is not able to return to its customer a product under warranty (restored or replaced), the Seller may proceed at its discretion to return the amount paid taking into account the use of the goods or to replace it with a product of equal or superior characteristics.
The time of repair or possible replacement of the product depends exclusively on the policies of the manufacturer and no damage can be requested from the Seller for any delays in carrying out repairs or replacements.
In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc ...); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly on the original packaging of the product should be avoided. The Customer will be provided with a product return authorization number (RMA) which must be indicated outside the packaging, following the instructions provided directly in the relevant authorization e-mail.
ATTENTION: The staff on behalf of the Seller is not authorized to collect goods on whose packaging the RMA number is not insemitted.